Privacy Policy

Personal information we collect and how we collect it

Personal information is information that identifies you or can reasonably be associated with you. The information we collect depends on how you use Rovia.

We may receive information directly from you when you create or use an account, purchase an eSIM, complete checkout, contact customer support, request a refund, submit information through our website, or communicate with us by email.

When you use Rovia, certain technical information may also be collected automatically, including your IP address, browser type, operating system, device information, pages or features accessed, request date and time, request identifiers, and security or diagnostic information.

We may also receive information from third parties where necessary to provide our services, process payments, prevent fraud, resolve disputes, or comply with legal obligations.

Account information

When you create or use a Rovia account, we may process information such as your email address, user or account identifier, account status, session information, account creation date, and information necessary to authenticate and secure your account.

We use this information to identify you, maintain your account, protect access to your purchases, and associate orders with the correct customer.

Order information

When you select or purchase an eSIM, we may process information including your Rovia order number, selected destination or region, package information, data allowance, validity period, selected duration, purchase price, currency, order status, payment status, refund status, and order timestamps.

We use this information to create, fulfil, display, support, and manage your order.

eSIM information

To provide your purchased eSIM, we may process technical information necessary to provision, deliver, activate, and manage the service.

This may include eSIM identifiers, activation information, provisioning status, installation details, service status, package usage or availability information, and other technical information necessary to provide connectivity or customer support.

Certain eSIM information may remain available through your account so that you can access your purchase and installation details.

You should treat eSIM QR codes, activation codes, and similar credentials as confidential information.

Payment information

Payments for Rovia purchases are processed using Whop and its payment infrastructure.

When you make a payment, payment-card information is submitted through Whop or its payment partners. Rovia does not need to store your complete payment-card number or card security code in its own systems.

We may receive payment-related information necessary to manage your purchase, including a transaction identifier, payment status, payment amount, currency, purchase date, refund status, dispute status, chargeback status, and limited customer information associated with the transaction.

Whop may process additional payment and billing information according to its own privacy policy and terms. We recommend reviewing Whop's privacy information when using its checkout services.

Support and communications information

If you contact Rovia, we may process your email address, order number, device information you provide, your message, screenshots, attachments, previous correspondence, and other information necessary to investigate and resolve your request.

Do not send passwords, full payment-card information, authentication tokens, or complete eSIM activation credentials unless an authorized support process specifically requires relevant information.

Cookies and similar technologies

Rovia may use cookies, local storage, session storage, or similar technologies where necessary to keep you signed in, maintain essential website functionality, secure the service, process checkout, prevent fraud or abuse, and preserve necessary session information.

If Rovia introduces non-essential analytics, advertising, or behavioural tracking technologies in the future, this Privacy Policy and any required consent mechanisms will be updated accordingly.

Why and how we use your personal information

We process personal information where reasonably necessary to provide and operate Rovia, complete purchases, provide customer support, protect our services, improve functionality, and comply with applicable obligations.

• Create and maintain customer accounts
• Display available eSIM plans
• Create and manage orders
• Process and confirm purchases
• Provide purchased eSIM services
• Provide installation and activation information
• Display order and service status
• Respond to customer support requests
• Process eligible refunds
• Prevent duplicate transactions
• Detect and prevent fraud or abuse
• Protect customer accounts and our services
• Diagnose technical problems
• Maintain service reliability
• Comply with applicable legal and regulatory obligations
• Establish, exercise, or defend legal claims

Security and fraud prevention

We may process technical and account information to protect Rovia and our customers from suspicious activity, unauthorized access, fraudulent transactions, automated abuse, and other security threats.

Security measures may include authentication controls, request monitoring, rate limiting, fraud detection, access restrictions, and technical logging.

Who may have access to your personal information

We do not sell your personal information.

Access to personal information is limited to persons and service providers that reasonably need the information for the purposes described in this Privacy Policy.

• Authorized Rovia personnel where access is necessary to process orders, provide support, investigate technical issues, prevent fraud, or operate the service
• Whop and its payment partners where necessary to process payments, refunds, disputes, chargebacks, and payment verification
• Hosting, infrastructure, security, account, email, and other technical service providers necessary to operate Rovia
• Connectivity and telecommunications partners where necessary to provision, activate, maintain, or troubleshoot an eSIM service
• Professional advisers where reasonably necessary
• Competent authorities or other parties where disclosure is required or permitted by applicable law

Connectivity partners

Providing an eSIM may require technical information to be processed by telecommunications, connectivity, or service-delivery partners.

Information may be shared where reasonably necessary to provision an eSIM, activate connectivity, maintain the purchased service, determine service status, or resolve connectivity problems.

How long we keep your personal information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required or permitted by law.

Account information may be retained while your account remains active and for a reasonable period afterwards where necessary.

Order and transaction records may be retained for accounting, tax, fraud-prevention, refund, dispute, chargeback, customer-support, and legal purposes.

eSIM information may be retained for as long as reasonably necessary to provide the purchased service, allow access to purchase information, and provide customer support.

Support communications may be retained where necessary to resolve customer issues and maintain appropriate business records.

Security and technical logs may be retained for a limited period for security, abuse prevention, reliability, and troubleshooting.

When information is no longer reasonably required, we may delete it or anonymize it so that it no longer identifies you.

Certain information may need to be retained even after an account-deletion request where required by law or reasonably necessary for transactions, fraud prevention, disputes, chargebacks, or legal claims.

How we protect your personal information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include encrypted HTTPS connections, account authentication, access controls, secure credential management, restricted database access, network protection, rate limiting, fraud and abuse prevention, monitoring, and logging.

However, no method of transmission over the internet or electronic storage can guarantee absolute security.

If you believe your Rovia account or eSIM information has been compromised, contact support@roviaesim.com.

International transfers of personal information

Rovia provides digital services to customers who may be located in different countries, and some service providers necessary to operate Rovia may process or store information in countries other than your country of residence.

As a result, personal information may be transferred internationally. Privacy and data-protection laws in those countries may differ from the laws applicable in your country.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Your privacy rights

Depending on where you live and which laws apply, you may have certain rights concerning your personal information. These rights are subject to applicable law and may have exceptions.

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Request a copy of certain information
• Request transfer of eligible information
• Withdraw consent where processing is based on consent
• Lodge a complaint with an appropriate data-protection authority

Privacy requests

To make a privacy request, contact support@roviaesim.com.

We may need to verify your identity before processing certain requests.

We may need to retain certain transaction information even after a deletion request where required for legal, accounting, fraud-prevention, refund, dispute, or chargeback purposes.

Children's privacy

Rovia's services are intended for customers who are legally able to enter into the relevant transaction under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe that personal information relating to a child has been provided improperly, contact support@roviaesim.com.

eSIM and account security

Your eSIM QR code, activation code, account credentials, and similar information may provide access to services associated with your purchase.

Do not publicly share eSIM QR codes, activation codes, complete activation strings, passwords, login links, or authentication tokens.

If you send screenshots to Rovia Support, hide sensitive activation information unless it is specifically required to resolve the issue.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Rovia's services, new features, business operations, payment or service arrangements, applicable laws, or our data-processing practices.

When we update this Privacy Policy, we will update the date shown on this page. Where required by applicable law, we may provide additional notice of material changes.

Contact information

If you have questions about this Privacy Policy, how Rovia processes personal information, or if you want to exercise a privacy right, contact us at support@roviaesim.com.