Frequently asked questions

Many compatible devices support a physical SIM and an eSIM together. Check your exact model’s dual-SIM capabilities, select the travel eSIM for mobile data, and manage your primary line’s roaming settings separately.

Unlimited/FUP plans include a daily high-speed allowance. Data continues at a reduced speed after that allowance when confirmed by the provider. Check the plan details for the allowance, reduced speed and reset information; unlimited does not mean unlimited high-speed data.

Top-up availability depends on the selected package. Rovia does not currently offer top-ups through the website.

An eSIM is a digital SIM profile installed on a compatible device. It can provide mobile data without replacing your physical SIM card.

Compatibility depends on the manufacturer, exact model variant, country or region, carrier, and device software. Check the device list and confirm that an Add eSIM option or EID appears in your phone settings.

Yes. Your device must support eSIM and be carrier-unlocked. Availability may depend on the country and exact device model. Contact your carrier if the lock status is unclear.

Install while you have a reliable internet connection, but first check the plan's activation policy. If validity starts on installation, wait until the appropriate time before your trip.

It depends on the selected plan. The plan details may state that validity begins on installation, immediately after purchase, or on the first supported network connection. Always follow the policy shown for that plan.

Many travel eSIMs require Data Roaming on the travel eSIM line. Enable it only when the plan instructions require it, and keep your primary SIM's data roaming off if you want to avoid home-carrier roaming charges.

Do not assume that a QR code can be reused. Many eSIM profiles can be installed only once. Do not delete an installed profile unless support or the plan instructions explicitly tell you to do so.

The connection may stop or continue at a reduced speed, depending on the plan's fair-use rules. A top-up is available only when the plan details explicitly show that it is supported.

Do not assume calls or SMS are included. The current catalogue presents travel data plans. Only rely on calls or SMS when a future plan description explicitly confirms them.

Open the Support page for the configured contact address and the information to include in a troubleshooting request.